Once you pay, the freelancer has until the agreed deadline to deliver. If they miss it—no work, no excuses—we refund your full amount straight to your Engezhaly balance. We'll also match you with a new freelancer if you're interested.
If the work arrives but doesn't match what you asked for:
In case of any issue, email us at support@engezhaly.com. Attach screenshots and a brief explanation—we'll sort it fast.
No midway refunds unless the freelancer shows no progress by the halfway mark. Email support@engezhaly.com with your case—everything will be reviewed by the Engezhaly team and we will be as helpful as possible.