By using Engezhaly, you agree to the following terms and conditions.
1. General Rules
Be honest—no fake profiles, reviews, or scams.
Be respectful—treat everyone like you'd want to be treated.
Pay and deliver on time.
Adult content, spam, or any illegal activity is not allowed.
2. Communication & Disputes
All communication must stay on the platform.
All chats and calls made through the platform may be recorded or monitored to ensure safety and fairness.
In case of any conflict, only communication and files shared on the platform will be reviewed.
No sharing personal information (phone numbers, emails, addresses) in chats.
3. Outside Communication Policy
Any attempt to contact a client outside of Engezhaly — through phone, email, social media, or any other channel — will result in an immediate payment deduction and account suspension. No exceptions.
All communication must stay on the platform. This protects both sides.
4. Payments & Protection
Money is held securely until both sides confirm the job is completed.
No job is considered done until both sides are satisfied.
5. Fees
Engezhaly is completely free for both clients and freelancers.
We do not charge any platform fees.
Our goal is to keep the platform simple, fair, and accessible for everyone.
Engezhaly reserves the right to introduce or update fees in the future if needed.
6. Payment Methods
InstaPay: No fees are charged by Engezhaly. Transfers are free and usually completed within 1 hour (may take up to 1 working day).
Card: Any additional fees are applied by the payment provider only, not by Engezhaly, and will be shown before payment.
7. Account Actions
We can freeze or ban accounts for:
Rudeness
Harassment
Suspicion of cheating
If you break the rules, your account may be terminated without warning.
8. Late or Poor Quality Work Penalty on Freelancers
If work is submitted late or doesn’t meet quality standards without a valid reason, a percentage will be deducted from your payment.
If work is significantly late or extremely poor quality, the client may be reassigned to a different freelancer and you may forfeit payment entirely.
Note: We value our freelancers. This only applies if no reason was provided and work quality is genuinely substandard.
9. Privacy
We collect only what's needed: name, email, phone, and payment details.
Your data is used only for your account, chats, and payments.